What is HELP DESK system?
Help Desk is a conversational name given to the function in a company that solves customers’ grievances. Customers contact the help desk when Read More
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Precision and Recall
Recall measures how likely a given system returns the information you are looking for. Precision measures the amount of relevant information returned. In general, increasing Read More
Rule-based System
Rule-based system distills the relevant information from individual call records in to structured questions that can be used to systematically detects and resolve any Read More
Disadvantages of Help-desk system
Some disadvantages of the text-based system can be mentioned like this. Accuracy is more dependent on consistency and diligence of the users. The larger the Read More
Benefits of Text-Based System
The knowledge of both the system grows automatically with the # of calls/problems received. The accuracy of both the text search and keyword search can Read More
Types of Help-Desk System
There are several types of help-desk system. They are Text-based help-desk systems (Text search, keyword search and maintains a natural text data) Rule-based systems( maintains Read More
Text Based Help-desk System
Information is obtained from texts or keyword search techniques through past cells by making directed queries. In keyword approach past cells are annotated Read More
Help-Desk Components
The Knowledge Base The purpose of help desk software should be to do administration briefly and ticket management down to a minimum time spending, Read More