What is HELP DESK system?
Help Desk is a conversational name given to the function in a company that solves customers’ grievances. Customers contact the help desk when Read More
Help Desk is a conversational name given to the function in a company that solves customers’ grievances. Customers contact the help desk when Read More
Recall measures how likely a given system returns the information you are looking for. Precision measures the amount of relevant information returned. In general, increasing Read More
Rule-based system distills the relevant information from individual call records in to structured questions that can be used to systematically detects and resolve any Read More
Some disadvantages of the text-based system can be mentioned like this. Accuracy is more dependent on consistency and diligence of the users. The larger the Read More
The knowledge of both the system grows automatically with the # of calls/problems received. The accuracy of both the text search and keyword search can Read More
There are several types of help-desk system. They are Text-based help-desk systems (Text search, keyword search and maintains a natural text data) Rule-based systems( maintains Read More
Information is obtained from texts or keyword search techniques through past cells by making directed queries. In keyword approach past cells are annotated Read More
The Knowledge Base The purpose of help desk software should be to do administration briefly and ticket management down to a minimum time spending, Read More